Return & Refund Policy — HavenBarley Mart LLC

At HavenBarley Mart LLC, we aim to ensure customer satisfaction while maintaining clear and transparent return and refund procedures. Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 14 days of delivery. To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in its original condition
• The item must be returned with original packaging
• The item must not be damaged, installed, or altered

Items that do not meet these conditions may not be eligible for return.

2. Change of Mind

Returns due to change of mind are not accepted. Please ensure that you review product details carefully before placing your order.

3. Return Process

To initiate a return, please contact our support team with your order details. Once your return request is reviewed and approved, we will provide the return address via email along with further instructions.

Please do not send any items back without prior approval, as unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

5. Inspection & Approval

Once the returned item is received, it will be inspected to ensure it meets our return conditions. If the return is approved, we will proceed with the refund process.

If the return does not meet our eligibility criteria, the item may be rejected or returned to the customer.

6. Refunds

Approved refunds will be processed within 7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within a reasonable time and provide clear photos or videos as proof. We will review the issue and offer an appropriate resolution, which may include a replacement or refund where applicable.

8. Non-Returnable Items

Certain items may not be eligible for return due to their nature. This includes items that have been used, installed, or damaged after delivery.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business Name: HavenBarley Mart LLC

Phone: +92 321 2256794

Email: info@havenbarleymart.com

Address: 1st Floor, House Number 402, Block 13, FB Area, Gulberg 75950, Karachi